Our dos and don’ts

TODI, the ultimate
                breath-taking
                      safe underwater-sport experience

TODI also equals holiday feeling, unbelievably beautiful fish and happiness all around.

And that’s how we would like to keep things. So a big thank-you in advance for helping us do just that!

Good agreements make for shiny happy fish

• Our fish are quite vain and yes, they are on a diet, by choice. They like it that way, because it keeps their scales nice and shiny and helps them live longer. We give them everything they need to thrive. Any more or different food really isn’t a good idea.
• ​Even the most social fish scare easily. Respect their privacy, they don’t like stress. Feast your eyes as much as you like on our gorgeous underwater world and take your time. Embrace your inner fish. Be one with the fish.

Welcome!

• Great that you have come for a snorkel or dive with us! To fully enjoy your underwater session, it is best to be at the reception desk on time (at the hour you booked). Just like fish, people don’t like stress, right?
• We give you a coloured wristband. This gives you access to the ‘Experience Zone’ and then ... let the underwater fun begin!
• Always wear your wristband visibly and with pride! You know you want to.
• ​Did you know that TODI also sells membership cards? They costs 30 euros, are valid for one year just for you and give you up to 10 euros discount every time you visit our diving pool. How’s that for savings? 

Clean equipment

Do bring your own equipment. Listed below are the items you can take in with you:

• Wetsuit
• Neoprene hood
• Gloves
• Full-foot fins
• Snorkel
• Mask
• Diving hood
• Breathing apparatus
• Compass
• Torch
• Computer
• Film and camera equipment (only for fun, not for professional use)

Don’t bother lugging other things around with you (such as diving cylinders, SMB, rebreather, dry suits, sharp implements, open-heel fins and boots …) because we would only ask you to leave them in the car anyway.

• You honestly don’t want to know how dirty your equipment can get. It doesn’t take long for it to be riddled with bacteria and our fish really don’t like that. Disinfection is the message and you can simply do this here at TODI, before you go into the water. Submerge in the washbasin, rinse thoroughly in the rinse basin or under the shower and hey presto, you are good to go!
• Check and test your own equipment before leaving home. If you are not sure that it is working properly, but also if it hasn’t been CE approved, you are better off leaving it at home.
• We will give you a diving cylinder, lead, jacket-style or wing-style BCD. No arguments.
• ​Everything else you can hire. TODI chooses good brands and maintains everything properly, just for you. Will you return it after use in the condition you received it in? Thanks!

Be safe

• Smile! You are on camera. We guarantee the safety in our pools through underwater cameras.
• You shout: ‘Help! Help!’ and we rush to your rescue. Except if you let our lifeguards know in advance that you have come to do a rescue test or exercise.
• Do you have a disability? At TODI, we welcome people of all abilities. Do let one of the lifeguards know, though, so they can keep an extra eye out for you.
• Alcohol or drugs have no place in diving or snorkelling. We kindly ask you to wait until you are no longer under the influence before entering the ‘Experience Zone’.
• If something or someone poses a risk to the safety, health or enjoyment of our visitors, the TODI team will spring into action. Then whatever the TODI team says goes. End of discussion.

The perfect look

Feel free to leave your clothes behind in the changing room. Um … make that almost all your clothes. Be sure to wear (part or a combination of) the following:

• Swimsuit
• Bikini
• Swimming trunks
• Swimming shorts
• T-shirt
• Robe
• Towel

That’s right, nothing on your feet. Well spotted.

Not just clean equipment

• Don’t bother taking that shampoo and soap. A good old scrub with lots of lather, that’s something best left for the changing room downstairs.
• As soon as you leave the changing room to go to the diving basin or instruction pool, you are not wearing anything on your feet. That’s right, your eagle eye had already spotted this earlier.
• The use of the toilets at TODI is free! Make sure to pop in before taking a dive of at least an hour. Do it for our fish, please, they will be eternally grateful.
• First through the footbath, in the shower and then into the water. Well done. That’s the only correct order.
• Sorry, but we think spitting is disgusting. Even into your mask. It’s much better to use the biodegradable products we buy especially to help keep your diving mask clear. This way, we are both happy.
• Oh, and another thing. We strongly advise you not to dive or snorkel with an open wound. Human wounds and natural fish bacteria are not a good mix.
• ​If you have a serious skin condition, water sports may not be the best idea. That said, we won’t stop you if your doctor won’t. So just to be on the safe side, make sure to bring a doctor’s certificate.

Yum, yum!

• The ‘Experience Zone’ is our Valhalla, our water paradise. You are very welcome to come dive or snorkel here. And yes, you will definitely work up an appetite in the process. And thirst! No snacking on our fish, mind you. For food and drink at TODI, you need to be at the cosy Duikersbar divers’ bar or our Brasserie. Top quality! Go on, give it try. Before you know it, you will be a regular.

To all divers with a diving certificate

• Are you secretly also a teeny-weeny bit proud of your diving certificate? At TODI, we totally get that. Bring your certificate with you every time you visit, so you can show it to us. Also, don’t forget your insurance certificate please, and if you booked online, your admission ticket.
• PADI, CMAS, NELOS or SSI? NOB or NAUI or …? We don’t mind which federation or organisation awarded you your certificate. Well done you for getting it! Respect the rules you learnt and be aware that not everyone was taught exactly the same thing as you. At TODI, quite a lot of things are allowed while some aren’t. The main rule: The safer, the better. The strictest guideline wins.
• A diving team, that’s you + minimum one buddy. Diving on your own? Not something we at TODI are wild about. You decide among yourselves who the diving leader will be within the team. He or she leads the diving briefing before you head into the water. That’s when you discuss which rules apply, among other things. And don’t forget the buddy check!
• You are responsible for your buddy’s safety and your buddy is responsible for yours. Simple, right? And what you were taught to do.
• ​And because you won’t be alone in the water, it’s obviously also important that you don’t endanger others. Other divers, but also free divers, snorkelers and our fish, of course. Keep it safe. Enjoy the peace and quiet.

To all learner divers

• Ready to do this? Fantastic! We are very happy that you, too, want to learn to dive.
• If you booked online, do remember to bring your admission ticket.
• Just to be on the safe side, we ask learner divers to provide a doctor’s certificate. We want to make absolutely sure that it’s not just you who is on board with this whole learning to dive thing, but your body too. Don’t have a doctor’s certificate? Can we kindly ask you to fill in TODI’s medical form? Then we can decide together whether you can go into the water right there and then. If not, you really should see your doctor first for a quick medical, trust us. If it’s okay with your doctor, you will also get an instant go from us.
• If you are going to the instruction pools, whatever you do, don’t forget to take your instructor. Without her or him, there’s not much you can do there.
• Your diving instructor is insured and holds a valid diving certificate. Duh!? Yeah, it’s totally obvious to us too.
• Every diving instructor respects the rules of the federation or organisation that awarded her or his certificate. At TODI, lots of things are allowed while some aren’t. The main rule: The safer, the better. The strictest guideline wins.
• ​Your instructor is responsible for your safety. But, as you won’t be alone in the water, it’s obviously also important that you don’t endanger others. Other divers, free divers, snorkelers and our fish, of course. Keep it safe. Enjoy the peace and quiet.

To all free divers with a certificate

• Are you secretly also a teeny-weeny bit proud of your free-diving certificate? At TODI, we totally get that. Bring your certificate with you every time you visit, so you can show it to us. Also, don’t forget your insurance certificate please and if you booked online, your admission ticket.
• We don’t mind which federation or organisation awarded you your certificate. Well done you for getting it! Just respect the rules you learnt and be aware that not everyone was taught exactly the same thing as you. At TODI, quite a lot of things are allowed while some aren’t. The main rule: The safer, the better. The strictest guideline wins.
• A free-diving team consists of minimum two certified divers. Diving on your own? Not something we at TODI are wild about. You each take it in turns to dive, while at least one person remains on the surface. This allows you to take action more quickly should you need to.
• You are responsible for the safety of your fellow divers and your fellow divers are responsible for yours. Simple, right. And what you were taught to do.
• ​And because you won’t be alone in the water, it is obviously also important that you don’t endanger others. Other (free) divers, but also snorkelers and our fish, of course. Keep it safe. Enjoy the peace and quiet.

To all snorkelers

• You are so right to come and admire our stunning underwater world. Enjoy!
• If you booked online, do remember to bring your admission ticket.
• Snorkelling is snorkelling and diving is diving. At TODI, snorkelers stay on the surface. That’s not that hard because we will give you an isothermal suit without a weight belt.
• Snorkelling by yourself is not something we at TODI are wild about. Just add at least one snorkeler to the mix to keep us happy. If you are younger than twelve, it is best to pick an adult; if you don’t, you will only find yourself stranded on dry land. Yep, sometimes we are also a little bit strict at TODI.
• ​And because you won’t be alone in the water, it is obviously also important that you don’t endanger others. Other snorkelers, but also divers and free divers and our fish, of course. Keep it safe. Enjoy the peace and quiet.

Now for the dull bit

TODI is fun! But even we sometimes have to be serious. Here we go, then:

• You visit the diving pool at your own risk.
• TODI cannot be held liable for accidents, loss or theft of personal possessions or damage to property caused by third parties.
• TODI cannot be held liable for any damage caused by the use or hire of equipment and materials.

And the legal terms and conditions ...

APPLICABILITY OF THE GENERAL TERMS AND CONDITIONS

• These general terms and conditions relate to services by TODI bvba (hereafter 'TODI') that are provided to consumers (hereafter 'customer' or 'the customer').
• To the exclusion of third-party terms and conditions, these general terms and conditions apply to any supply of goods and services by TODI to the customer.
• The applicability of other general terms and conditions (including those of the customer) is excluded. Conflicting terms and conditions only apply if expressly accepted in writing by TODI and only apply to the relevant agreement.
• These general terms and conditions are supplemented by the general house regulations of TODI (above) and are also expressly accepted by the customer.
• The house regulations ('Our dos and don’ts') are placed on the website and can if necessary be requested from the establishment’s reception. The customer is obliged to observe these house rules.
• ​TODI may at any time refuse or deny access to people if their behaviour gives cause to do so.

PAYMENT WHEN BOOKING ONLINE

• Admission tickets can always be bought online at the website www.todi.be.
• With the exception of group bookings, admission tickets must be paid for in full in advance. The customer is not entitled to any supply of services by TODI before the amount owing has been paid in full to TODI.
• When booking for a group (11 people or more) an advance of 20% of the total amount must be paid at the time of booking.
• The remaining 80% of the payment is made on site at reception.
• Customer payments must be made net into TODI’s bank account, without any discount, deduction or set-off.

CANCELLING BOOKINGS

• The customer is entitled to cancel the booking free of charge within 14 calendar days of the order being placed.
• Bookings must be cancelled by means of an unequivocal statement by e-mail sent to info@todi.be. TODI will immediately send an e-mail confirming receipt of the cancellation request.
• TODI agrees to refund the full amount that was paid at the time of booking within 14 calendar days.
• If the customer cancels a booking after 14 calendar days, but at least one week before the diving session, TODI is entitled to withhold 50% of the amount paid at the time of booking to cover the cost of cancellation.
• For cancellations within the week before the diving session, TODI is entitled to withhold the full amount paid at the time of booking to cover the cost of cancellation.
• If the customer cancels, TODI is entitled to accept new bookings for the period in question.
• ​TODI reserves the right to refuse access to candidate divers if no valid medical certificate can be produced.

LIABILITY

• TODI strives to the best of its knowledge and ability in the performance of its tasks.
• TODI excludes any liability with respect to its customer or any third person, with the exception of its potential liability to its customer for intentional or gross negligence on the part of TODI or its employees.
• TODI is not liable to the customer for any damage arising from any failure by the customer to comply with the house regulations ('Our dos and don’ts').
• Every customer is responsible for personal accidents and personal possessions.
• Neither TODI nor its staff can be held responsible for loss, damage or theft of goods within the establishment. Possessions must be stored in the designated lockers at all times.

PRIVACY

• TODI treats personal information that it receives under the agreement with the customer as strictly confidential in compliance with applicable privacy laws and regulations.
• TODI adds customers’ name and address details to a customer database. These are used to implement the agreement and may also be used to keep those concerned informed of all kinds of TODI actions and events.
• The customer agrees to the use of the relevant data for the purpose described above.
• ​TODI shall not disclose any substantive information it has received from the customer in connection with the implementation of the agreement, unless agreed otherwise or TODI is obliged to do so by law or regulation.

DIVISIBILITY

• If any provision of these general terms and conditions or the agreement is invalid for any reason, the other provisions shall remain in force.

APPLICABLE LAW AND COMPETENT COURTS

• Belgian law applies to all agreements entered into by the parties.
• In case of disputes the Belgian courts, and more specifically the Court of First Instance of Limburg, Hasselt Division, and the Justice of the Peace Court of Beringen, shall have sole jurisdiction.
• ​The agreement and the commitments it contains are deemed to have been reached in Beringen.

​​Amen.